When you start to experience any sort of problems on Boosteroid, for example:

1. Lag / Input delay

2. Framerate issue

3. Controller issue

4. No sound

5. Mouse stuttering

6. Login / Launch error

In order to get assistance, please contact our support chat. The support logo is available in the lower-right corner of the website. Just click on the logo and start a new conversation.

Any support operator on duty will reply to you in less than 5 minutes, so no need to wait for a long time.

Since we strive to be the utmost effective while serving our users, we kindly ask you to formulate your messages in a plain and comprehensible manner.

Take a look at the form we offer you to abide by:

  1. A video game that you launched.
  2. The essence of a problem (description).
  3. What have you tried so far to fix it?
  4. A session ID code to the relevant streaming session where the problem occurred.
  5. Attached videos or screenshots.

If the file size of a video exceeds 25 Mb, please upload the video on your YouTube channel.

This way, our support team will be able to effectively assist you at short notice.

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