We recommend adding the keys to the shortcut properties of our Windows/Linux application in case you encounter issues while using them.
Please try to add these keys (-a, -9, or -s) to the shortcut properties of the Windows application. You can try one key at a time, and if the previous one does not work, put another key in its place.
Right-click on the shortcut of the Windows application and open its properties.
Add one of the keys to the Target section after the application location path. It's important to leave an empty space between the key and the path. Once the key is added, you can try launching the application again and checking if the issue got resolved.
The -a key starts the application using DirectX 11 instead of OpenGL, -s forces hardware acceleration for your device, and -9 starts the application using DirectX 9.
If none of the keys resolved the issue, please contact our 24/7 support chat for further help.
The instruction for the Linux application is similar to the previous one. However, only the -s key can be used on such systems.
Locate the "Terminal" app on the menu and launch it.
Write this command in your terminal or just simply paste it by right-clicking and selecting the "Paste" option. Once the command is entered press the "Enter" button.
In case this recommendation didn't work, please contact our 24/7 support chat for further help.