If you have trouble launching games on Boosteroid, try the solutions below.

The problem may look like this:

• Loading gets stuck, and an error appears on the screen;

• The game crashes right after launch.

If this happens in the browser:

1. Run the game in Incognito mode (Chrome);

2. Make sure your browser is up to date (Settings → Help → About Google Chrome);

3. Clear the browser cookies and cache (or simply use Incognito mode);

4. Restart your device;

5. Make sure VPNs, proxies, and ad blockers are disabled;

6. Check your connection to our servers (Speedtest icon in the upper-right corner of the website). The speed should be at least 5 Mbps;

7. Apple Private Relay can cause connection issues, so we recommend disabling it. Instructions

8. If you have trouble starting a session or an unstable connection on an Apple device, we recommend disabling AirDrop. Instructions

9. The NSURLSession WebSocket feature can cause connection issues in Safari. We recommend disabling it.

   On iOS: Settings → Safari → Advanced → Experimental Features → NSURLSession WebSocket (turn off).

   On macOS:

   • Safari → Settings → Advanced → enable “Show Develop menu in menu bar”;

   • Safari → Develop → Experimental Features → NSURLSession WebSocket (turn off).

If this happens in the app:

1. Disable third-party antivirus software and the Windows firewall;

2. Run the app as administrator;

3. Disable all startup apps (Windows: Start → Settings → Apps → Startup), restart your PC, and launch the app again;

4. Try the tips from this article:

   Desktop application keys

5. Reinstall the app with the firewall and antivirus disabled.

If none of these tips help, please contact our support team, and we will look into your issue in more detail.