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Sound issues

 
Mars Conqueror
Last Updated: 1 year ago

In case you are using wireless headphones, we also advise checking this article.

Browser

  • Press right-click on the browser tab with the Boosteroid website and check if Boosteroid is unmuted.

    https://helpcenter-io.s3.amazonaws.com/uploads/boosteroid/cCz8WZQLjSFo9O9MEQNZLqvkatlMWAoPZbLRYRN8-Screenshot_3.png

  • Try to use the Incognito mode in the Google Chrome browser (CTRL+Shift+N).

    https://helpcenter-io.s3.amazonaws.com/uploads/boosteroid/TCcFwygcJpX9xFrQNKXPLHJ4fIcgBiun8BeP7KpU-Screenshot_5.png

  • Try checking if the browser is updated to the latest version (e.g. you can do that by opening the chrome://settings/help link in Google Chrome)

    https://helpcenter-io.s3.amazonaws.com/uploads/boosteroid/mjjlwaq4Haht8n5ztiaF5W2fzUlJ0h3T11bQDnXo-Screenshot_4.png

  • Try to reboot your device.

If none of the tips resolved the problem, please contact our support for further instructions.

Windows/Linux application

  • Try checking the output device in the application settings by pressing the "Play" button. You can also check different output devices.

    https://helpcenter-io.s3.amazonaws.com/uploads/boosteroid/gICMAUikFlr7H2ab0mEumjqga1PvCJxBcXpYf4ca-Windows%20App%20Audio%20Settings.png

  • Try checking what volume the application has in the Volume mixer.

    https://helpcenter-io.s3.amazonaws.com/uploads/boosteroid/lKD7tXSPRviixQt0U0lLQixJiI6JTs2MOQyOmwWF-Screenshot_6.png

If these tips didn't resolve the problem, please contact our support for further instructions.

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